Privacy Policy
Jules of Joy operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a tailored shopping experience (“Services”). Jules of Joy is powered by Shopify, which enables us to provide these Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services, or when you communicate with us in any other way. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal information we collect or process
When we use the term “personal information,” we refer to information that identifies you or another individual, or that can reasonably be associated with you. Personal information does not include anonymized data or data that cannot reasonably identify you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact information including name, address, billing address, shipping address, phone number, and email address
- Financial information including credit/debit card numbers, payment details, transaction details, payment confirmations, and other payment-related data
- Account information including username, password, security questions, preferences, and settings
- Transaction information including items viewed, added to cart, wishlisted, purchased, returned, exchanged, canceled, and past transactions
- Communications including information you provide when contacting us (e.g., customer support requests)
- Device information including browser, device, network connection, IP address, and unique identifiers
- Usage information including how and when you interact with the Services
Sources of personal information
We may collect personal information from:
- Directly from you, when you create an account, use the Services, or communicate with us
- Automatically, through your device and interactions (including cookies and similar technologies)
- Service providers, who process information on our behalf
- Business partners or other third parties
How we use your personal information
Depending on your interaction with us, we may use your personal information for:
Providing and improving Services
To process payments, fulfill orders, manage your account, deliver products, handle returns/exchanges, send account notifications, and personalize your shopping experience (including recommendations).
Marketing and advertising
To send promotional emails, SMS, or mail, and to display targeted ads based on your activity (including viewed or purchased products).
Security and fraud prevention
To authenticate accounts, ensure secure transactions, detect and prevent fraud or illegal activity, and protect our Services.
Communication
To provide customer support, respond to inquiries, and maintain our relationship with you.
Legal compliance
To comply with applicable laws, respond to legal requests, enforce policies, and protect our rights.
How we disclose personal information
We may share your personal information in certain situations, including:
- With Shopify, service providers, and third parties performing services on our behalf (e.g., payments, logistics, IT, analytics)
- With marketing and business partners for advertising purposes
- When you give consent (e.g., social media integrations or shipping providers)
- Within our corporate group or affiliates
- In connection with legal obligations or business transactions (e.g., mergers, bankruptcy)
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.
Information you submit may be transferred to Shopify and third parties, potentially in other countries. Shopify may also use data from interactions across multiple stores to improve its services.
In such cases, Shopify is responsible for processing your personal data. To learn more, you can consult the Shopify Consumer Privacy Policy.
Third-party websites and links
The Services may contain links to third-party websites. We are not responsible for their privacy practices or content. You should review their policies before providing any information.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a child has provided personal information, please contact us to request deletion.
Data security and retention
No system is completely secure, and we cannot guarantee absolute security. Avoid sending sensitive information through unsecured channels.
We retain personal data only as long as necessary for account management, legal compliance, dispute resolution, and business operations.
Your rights and choices
Depending on your location, you may have the right to:
- Access your personal data
- Request deletion
- Request correction
- Request data portability
- Manage marketing preferences (unsubscribe anytime)
If you are in the UK or EEA, you may also have:
- The right to restrict or object to processing
- The right to withdraw consent
You can exercise your rights by contacting us.
Complaints
If you have concerns about how we process your data, contact us. You may also file a complaint with your local data protection authority.
International transfers
Your data may be transferred and processed outside your country. Where required, we use approved legal mechanisms (such as Standard Contractual Clauses).
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
For the purposes of data protection laws, we are the data controller of your personal information.